Delivery

What do I need to do before placing an order?

Before ordering a piece of furniture, please ensure it will fit in into your home through doorways and also into the designated position.

What happens if the furniture doesn’t fit?

Any order returned due to being unsuitable for a location, due to size could result in you being responsible for any failed delivery and return fees.

How can I find furniture measurements?

Each piece furniture has the dimensions listed under the product descriptions on the website. 

Is the furniture delivered assembled?

Most furniture is delivered assembled, but in some instances, assembly may be required.

Delivery on orders via ligne-roset-bromley.co.uk will include a full delivery and installation service to your room of choice and removal of all packaging.

Delivery charges

Delivery Type	Delivery Charge	What is included
Premium Delivery	£75 FREE on orders over £5000	Delivery to room of choice, assembly, and removal of packaging.

Please note, we only deliver to UK mainland.

What do the delivery methods on ligne-roset-bromley.co.uk include?

Premium Delivery includes a full delivery service, furniture will be placed in your room of choice, providing it is safely accessible. Furniture will be carried up a maximum of two flights of stairs, unless there is a useable lift or a risk assessment permits it. If any assembly is required on a piece of furniture our delivery partners will do this for you. All packaging will be removed as part of our premium delivery service. Deliveries are made Monday to Friday, if an agreed delivery fails due to customer unavailability or access issues, the delivery charge and associated service costs will still be applied. Orders containing multiple items will be grouped and sent at the furthest lead time so that you will receive one delivery.

When will my furniture be delivered?

We will fulfil your order as promptly as possible. If ordering on the Ligne Roset Bromley website, your lead time will default to the item with the longest lead time, so that your orders can be delivered together. 

Some ranges are available from stock, whilst other ranges with a choice of fabrics or finishes are made to order, these elements dictate delivery lead times.

Once purchased the designated courier will contact you to notify you of a specific time delivery.

How can an order be tracked?

You will be emailed automatically at certain intervals throughout your orders journey and be notified of a delivery window.

Will you remove the packaging?

With our Premium delivery service packaging will be removed.

Do you deliver outside mainland UK?

We only offer UK mainland delivery.

There are access or parking restrictions at my home, can you still deliver to me?

Our delivery partner will contact you in advance of delivery to ensure the correct vehicle is allocated for your delivery. If you have limited access or restrictions, please contact us directly.